customer service

a) The act of providing services to customers before, during and after a purchase.
b) A department that provides services to past customers.

Wikipedia foundation.

Look at other dictionaries:

  • Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… …   Wikipedia

  • customer service — ➔ service1 * * * customer service UK US noun (also customer care) COMMERCE ► [U] the way that an organization deals with customers before, during, and after a sale, and the activities involved in dealing with customers: »customer service… …   Financial and business terms

  • customer service — /ˈkastomer ˈservis, ingl. ˌkʌstəməˈs0ːvɪs/ [loc. ingl., propr. «servizio (service) per il cliente (customer)»] loc. sost. m. inv. servizio clienti, assistenza clienti …   Sinonimi e Contrari. Terza edizione

  • Customer Service — The process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in… …   Investment dictionary

  • customer service — Mktg the way in which an organization deals with its customers. Customer service is most evident in sales and after sales service, but should infuse all the processes in the value chain. Good customer service is the result of adopting customer… …   The ultimate business dictionary

  • Customer Service — Unter Kundendienst oder Kundenservice versteht man zum einen eine organisatorische Einheit in einem Unternehmen, zum anderen die Leistung dieser Abteilung oder des ganzen Unternehmens. Im Handel werden unter Kundendienst Zusatzleistungen… …   Deutsch Wikipedia

  • customer service — N UNCOUNT Customer service refers to the way that companies behave towards their customers, for example how well they treat them. [BUSINESS] ...a mail order business with a strong reputation for customer service... The firm has an excellent… …   English dictionary

  • customer service — noun Customer service is used before these nouns: ↑hotline, ↑representative …   Collocations dictionary

  • customer service — The services an organization offers to its customers, especially of industrial goods and expensive consumer goods, such as computers or cars. Customer services cover a wide variety of forms, including after sales servicing, such as a repair and… …   Big dictionary of business and management

  • customer service — /ˌkʌstəmə sɜ:vɪs/ noun a service given to customers once they have made their decision to buy, including delivery, after sales service, installation, training, etc …   Marketing dictionary in english

Share the article and excerpts

Direct link
Do a right-click on the link above
and select “Copy Link”

We are using cookies for the best presentation of our site. Continuing to use this site, you agree with this.